Privacy Policy

Last updated: July 25, 2026

Effective date: July 25, 2026
Last updated: July 25, 2026

BILIS Delivery (“BILIS,” “we,” “us,” or “our”) operates the BILIS website and mobile applications for customers, merchants, and delivery riders (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Services.

By using BILIS, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Depending on how you use BILIS, we may collect:

  • Account information: name, email address, mobile number, password (stored hashed), profile photo, and role (customer, merchant, or rider).
  • Order and transaction data: restaurant and food selections, delivery address, order history, payment method type, tips, vouchers, and related amounts.
  • Location data: approximate or precise location when you allow it (for nearby restaurants, delivery quoting, address selection, and live order tracking for riders/customers).
  • Device and app data: device model, OS version, app version, push notification tokens, IP address, language, and diagnostic/crash logs.
  • Communications: messages you send to support, in-app notifications preferences, and OTP verification records.
  • Merchant/rider business data: restaurant details, menu items, availability, rider vehicle info, remittance records, and earnings-related data needed to operate the platform.

2. How We Use Information

We use personal information to:

  • Create and manage accounts, authenticate users, and send one-time passwords (OTP) by email and/or SMS.
  • Process, fulfill, track, and support food delivery orders.
  • Calculate delivery fees, commissions, and rider earnings; process payments through supported providers.
  • Send service notices (order updates, rainy-weather advisories, security alerts) and, where permitted, promotions.
  • Improve safety, prevent fraud/abuse, troubleshoot issues, and improve app performance.
  • Comply with legal obligations and enforce our Terms of Service.

3. Permissions Used by Our Mobile Apps

Our Android/iOS apps may request:

  • Location — to show nearby restaurants, estimate delivery, set addresses, and support live tracking.
  • Notifications — to alert you about order status, new delivery requests (riders), and important service updates.
  • Camera / photos (if enabled) — for profile or restaurant imagery where the feature is available.
  • Network access — to communicate with BILIS servers.

You can withdraw permissions in your device settings. Some features may not work without certain permissions.

4. Sharing of Information

We may share information with:

  • Merchants and riders as needed to prepare and deliver your order (e.g., name, delivery address, phone, order details).
  • Payment processors and SMS/email providers to complete transactions and deliver OTPs/notifications.
  • Service providers who host infrastructure, analytics, or customer support under confidentiality obligations.
  • Authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information.

5. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. You may request account deletion subject to lawful retention needs.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information (including encrypted transport where supported and hashed passwords). No method of transmission or storage is 100% secure.

7. Children’s Privacy

BILIS is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to request deletion.

8. Your Rights & Choices

Subject to applicable Philippine and other laws, you may request access, correction, or deletion of your personal data, or withdraw consent for optional processing (such as marketing). You may also disable push notifications and location access in device settings.

9. International Transfers

Our servers and service providers may process data in the Philippines or other countries. Where data is transferred, we take steps intended to provide appropriate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Services after an update means you accept the revised Policy.

11. Contact Us

For privacy questions or requests:

Privacy Policy  ·  Terms of Service  ·  Delete account  ·  Contact